Terms of Service

Last updated: November 2025. Please read these terms carefully before using our services.

1. Agreement to Terms

By accessing and using BitBurst IT's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Provided

2.1 IT Managed Services

Proactive monitoring, maintenance, and support for your IT infrastructure including 24/7 monitoring, predictive maintenance, and help desk support.

2.2 Cybersecurity Solutions

Comprehensive protection including endpoint protection, firewall management, security audits, and employee training.

2.3 Cloud Infrastructure

Cloud migration, Microsoft 365 deployment, backup & disaster recovery, and hybrid cloud solutions.

3. User Responsibilities

  • Provide accurate and complete information during service setup
  • Maintain secure access credentials and notify us of any unauthorized access
  • Cooperate with our technical team for service implementation and troubleshooting
  • Ensure compliance with all applicable laws and regulations

4. Payment Terms

Billing Cycle

Services are billed monthly in advance. Payment is due within 15 days of invoice date. Late payments may result in service suspension.

Service Modifications

Changes to service levels may result in pro-rated billing adjustments. All prices are subject to change with 30 days' notice.

5. Limitation of Liability

BitBurst IT's total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you to BitBurst IT during the six-month period preceding the claim.

"BitBurst IT shall not be liable for any indirect, punitive, special, incidental, or consequential damage in connection with or arising out of these terms."

6. Termination

By Client

Clients may terminate services with 30 days' written notice. No refunds for partial months.

By BitBurst IT

We may terminate services for violation of terms with 15 days' notice, or immediately for serious breaches.

Questions About Our Terms?

If you have any questions about these Terms of Service, please reach out to us.

Contact us